GENERAL
Do I get more discount depending on the volume?
Price is final, discount on the shipping cost is available occasionally.
Price is lower/higher compared to the previous offer. Why?
Price and content changes for every offer.
Generally speaking, there are times when the stock volume is limited and price is low, on the other hand stock volume could be high while price is also higher.
What is the MOQ?
MOQ is one box, which is 20 drivers or 7 iron sets.
How many offers do I get every month?
Our inventory is updated 2 to 3 times per month.
*We will send out a newsletter when we restock thousands of items.
Will I be paying VAT in Japan?
If the order is shipped directly to an address outside Japan, sales is duty free.
Can I choose the products from the online store?
The products on the online store in Japan is only for retail purposes, so that would not be possible.
I am looking for a specific model and cannot find it in the offer.
That means it is currently unavailable. Keep looking when you get the next offer.
Once an order is submitted, when do I pay, and when is it going to be shipped?
Will I be able to take a look at the clubs and choose?
The goods are located at over 450 Golf Partner retail stores across Japan, and they are collected to one location after the order is submitted.
You would be choosing without seeing the actual item.
Can you provide photographs of each item?
Images are not provided for individual items.
Can I change the content of my order once submitted?
No, the contents of an order cannot be changed once submitted.
Does a headcover and torque wrench come with the club I purchased?
Because many of the items we accept as trade-ins do not come with headcovers or a torque wrench, they are not included unless stated.
PAYMENT
What are the available payment methods?
Telegraphic transfer
*Only lump-sum payments are accepted.
Other costs e.g. import tax
Please speak to the customs office in your country for information on import tax.
I am coming over to Japan, can I pay by cash?
Payment cannot be made by cash.
Can I pay in USD or any other currency?
Payment currency is Japanese Yen (JPY).
When is the payment due?
Once the invoice has been issued, please complete the payment within the quote validity period (within 5 days).
SHIPPING
What are the available shipping methods?
FedEx is our forwarder, order is shipped by air freight. Delivery is door-to-door.
How much is the shipping fee?
The shipping fee varies depending on the order quantity and delivery area. Please refer to the information below for details.
- 🇺🇸 US: (1BOX) ¥35,000
- 🇨🇦 CA: (1BOX) ¥35,000
- 🇮🇪 IE: (1BOX) ¥35,000
- 🇦🇪 AE: (1BOX) ¥38,000
- 🇬🇧 GB: (1BOX) ¥35,000
- 🇮🇹 IT: (1BOX) ¥35,000
- 🇩🇪 DE: (1BOX) ¥35,000
- 🇻🇳 VN: (1BOX) ¥25,000
- 🇮🇳 IN: (1BOX) ¥30,000
- 🇲🇾 MY: (1BOX) ¥25,000
- 🇹🇭 TH: (1BOX) ¥25,000
- 🇵🇭 PH: (1BOX) ¥25,000
- 🇦🇺 AU: (1BOX) ¥35,000
- 🇳🇿 NZ: (1BOX) ¥35,000
- 🇸🇬 SG: (1BOX) ¥25,000
- 🇲🇲 MM: (1BOX) ¥25,000
- 🇯🇵 JP: (1BOX) ¥3000
RETURN / REFUND
Can I return products?
Products are non-returnable unless defective.
Can I request refund?
Products are non-refundable unless defective.
If you would like to apply for a refund, please contact us within 3 months and provide images of the product.
Depending on the condition of the product, a partial/full refund will be provided.